Terms and Conditions

1. Introduction

These Terms and Conditions ("Terms") govern your use of the website quicklock.ae ("Website") and the locksmith services ("Services") provided by Quick Lock ("we," "our," or "us").

By accessing our Website or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Website or Services.

2. Service Terms

2.1. Service Requests

By requesting our Services, you confirm that:

• You are at least 18 years old
• You have the legal authority to authorize work on the property or vehicle
• The information you provide to us is accurate and complete

2.2. Service Appointments

We strive to arrive within 25 minutes of your service request. However, exact arrival times may vary due to traffic, weather conditions, or other factors beyond our control. We will make reasonable efforts to notify you of any significant delays.

2.3. Verification of Ownership

For security purposes, we reserve the right to verify your identity and property ownership before providing services. This may include requesting identification documents, property ownership proof, or vehicle registration.

3. Payment Terms

3.1. Service Fees

Our service fees will be quoted before work begins. The final price may vary based on the complexity of the job, additional parts required, or unforeseen circumstances. We will inform you of any significant price changes before proceeding with the work.

3.2. Payment Methods

We accept cash, credit cards, and electronic transfers. Payment is due upon completion of service unless otherwise agreed in writing.

3.3. Additional Fees

Additional fees may apply for:

• Emergency services outside of regular business hours
• Service locations outside our standard service area
• Specialized equipment or parts required for completion
• Cancellation fees for appointments canceled with less than 2 hours notice

4. Warranties and Guarantees

4.1. Service Warranty

We provide a 30-day warranty on our workmanship. If you experience issues with our service within this period, we will return to address the problem at no additional cost.

4.2. Product Warranty

Products and parts installed by us carry the manufacturer's warranty. We will provide documentation for these warranties upon request.

4.3. Limitations

Our warranties do not cover:

• Damage resulting from misuse, abuse, or neglect
• Normal wear and tear
• Modifications made by anyone other than Quick Lock technicians
• Issues caused by acts of nature or circumstances beyond our control

5. Limitation of Liability

To the maximum extent permitted by law, Quick Lock shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, arising out of or relating to your use of our Services or Website.

Our total liability for any claim arising out of or relating to our Services or Website shall not exceed the total amount paid by you for the specific service giving rise to the claim.

6. Website Use

6.1. Content

All content on our Website, including text, graphics, logos, images, and software, is the property of Quick Lock and is protected by copyright and other intellectual property laws.

6.2. Acceptable Use

You agree not to:

• Use our Website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our Website or systems
• Interfere with or disrupt the functionality of our Website
• Collect or harvest user information without consent
• Use our Website for any harmful or malicious purpose

7. Privacy

Your use of our Website and Services is subject to our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy for more information on how we collect, use, and protect your personal information.

8. Modifications to Terms

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting the updated Terms on our Website. Your continued use of our Website or Services after any such changes constitutes your acceptance of the new Terms.

9. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai.

10. Contact Information

If you have any questions or concerns about these Terms, please contact us at: